Frequently Asked Questions
SHIPPING & DELIVERY
1. Where do you ship from?
We ship from our factory located in China.
2. How long does it take to receive my order?
Our processing time is 3-7 days, and shipping time can range from 4-25 days depending on your location. Please note that these are estimated times and may vary.
3. What is your return policy?
We have a 14-day return policy. To be eligible for a return, the item must be in the same condition as when you received it, no damage or unused, in its original packaging. Please contact us at shpintech@gmail.com to initiate a return.
4. What if my item is damaged or defective?
If you receive a defective or damaged item, please contact us immediately so that we can evaluate the issue and make it right. We will provide instructions on how to proceed.
5. Do you ship internationally?
Yes, we offer international shipping. However, please note that shipping fees may apply depending on your location. Free shipping is available for certain countries/regions. For more information, please refer to our Shipping Policy.
PRODUCT & ORDER RELATED
At Hippocoat, we strive to provide you with the best products and a seamless ordering experience. Here is some important information regarding our products and the ordering process.
Product Quality
The products are tested by FDA.
Widely used in High-tech Electronics, Production and assembly, Pharmaceutical, Biotechnology research, nuclear industry and aviation, such as high risk of chemical hazards, unknown new material analysis and environment.
Ordering Process
Ordering from Hippocoat is simple and convenient. Just follow these steps:
- Select the right material you required from our website.
- Add the item to your cart and proceed to checkout.
- Provide your shipping and contact information.
- Review your order details or contact shpintech@gmail.com make any necessary adjustments.
- Complete the payment process.
- Once your order is confirmed, we will begin processing it within 3-7 business days.
- You will receive an email notification when your order has been shipped.
- Depending on your location, the estimated shipping time may vary between 4-25 days.
Contact Us
If you have any questions or concerns regarding your order, our dedicated customer support team is here to assist you. You can reach us by filling out the contact form on our website or by clicking on the messenger button located at the bottom right corner of the screen for urgent matters. We aim to respond to all inquiries within 48 hours.
Refund Policy
We want you to be completely satisfied with your purchase. To be eligible for a return, the product must be in its original condition, unused, and with all accessories attached. Please contact us at shpintech@gmail.com to initiate the return process. Once your return is accepted, we will provide you with a return shipping label and instructions on how to send the package back to us. Please note that returns sent without prior authorization will not be accepted.
It's important to inspect your order upon receipt. If you receive a defective, damaged, or incorrect item, please contact us immediately so that we can resolve the issue.
There are certain items that are non-returnable, such as perishable goods, custom products, and personal care items. We also do not accept returns for hazardous materials or sale items. If you have any concerns about the eligibility of your item for return, please get in touch with us.
For customers in the European Union, you have the right to cancel or return your order within 14 days, regardless of the reason. The same conditions apply as mentioned above.
Once we receive and inspect your return, we will notify you of the approval status. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.
Shipping Policy
At Hippocoat, we strive to ship your order as quickly as possible. The shipping process is divided into two parts:
- Processing Time: We aim to process and prepare your order for shipment within 3-7 business days.
- Shipping Time: The actual shipping time may vary depending on your location and can range from 4-25 days.
We offer free shipping to various countries/regions, including Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, and United States. For other countries/regions, orders above $500 qualify for free shipping, while orders under $500 incur a certain shipping fee, please contact shpintech@gmail.com for a freight cost confirmation.
We use standard shipping methods to ensure the safe delivery of your package. Upon receiving your order, please sign the receipt confirmation as proof of delivery. Responsibility for the products transfers to you or the designated recipient upon receipt.
For any further information or assistance, please do not hesitate to contact us. We are here to make your shopping experience with Hippocoat enjoyable and hassle-free.
Didn't find your answer?
Our customer service will be happy to help you.
Get in touch via email:shpintech@gmail.com
Whatsapp: +86 13023271195